30-roll pallet threshold
Under 30 rolls is normally hand-loaded unless you request a pallet. Thirty rolls or more is normally palletized.
Customer policies
Know the terms
before the cut.
Sod is a fresh, perishable product. These policies explain loading, pallets, estimates, card payments, cancellations, returns and the time-sensitive remedy process.
At a glance
The commercial terms that affect your order.
“Cut” means the sod has been harvested or cut specifically for the order. Ask for clarification before approval or payment if an estimate contains different terms.
$50 refundable deposit
The deposit applies per physical pallet. Pallets must be functional and undamaged and returned within three weeks.
Normally valid 30 days
The estimate controls when it states a different validity period.
3% surcharge
The surcharge applies to amounts tendered by card.
$0 or $20 cancellation
Unpaid cancellation: no fee. Paid cancellation requiring a refund: $20.
Sod is nonrefundable
Once sod is cut for the order, it cannot be returned or refunded.
Qualifying sod remedy
Report a problem promptly.
Install and water within six hours of delivery or pickup, preserve photos and order information, and contact the team as soon as a potential issue is visible. Eligibility depends on the facts of the order and care after fulfillment.
- 0–24 HOURS
Qualifying replacement
The standard qualifying remedy during the first 24 hours is replacement.
- AFTER 24 HOURS–14 DAYS
Qualifying overseed remedy
The standard qualifying remedy during this period is overseed.
- AFTER 14 DAYS
No standard remedy
An approved exception is required for any remedy after 14 days.
Pallet returns
Protect the pallet and document an approved after-hours return.
Return each physical pallet functional and undamaged within three weeks. When the team approves an after-hours return, use the photo-documentation process they provide. Do not leave a pallet at an unapproved address or routing reference point.
Contact the farm about a return →Clear next step
Ready to plan with the terms in view?
Choose the grass and quantity, then contact the farm for current price, availability and fulfillment confirmation.